Returns Policy

Damaged or Faulty Product

We strive for beautiful quality and hope you will never receive a faulty or damaged item. Sometimes items get damaged in transit, and we will resolve this for you. 

If you believe you have received a faulty or incorrect item, please contact us as soon as you receive your order. We will happily assist you through the process of resolving the issue.

We ask that you contact the team via email at hello@tableandtray.com with images of the damage and details of your order number and the email you used to make the purchase so that we can resolve the issue as soon as possible.

Please do not ship back any items before you contact our customer service team.

Change of Mind Returns

We do not offer returns for change of mind.

How long does it take to process my return?

Upon receiving your return, we aim to process your refund within 5 business days. You will receive an email when we have processed your refund.

Your refund will be processed back to the original credit card you made the purchase with. Please allow up to 5 business days for the refund to appear in your account.

 

Can I return items that I purchased through Afterpay?

All purchases made through Afterpay can be returned in accordance with our standard Return Policy. TABLE&TRAY will process your return as normal and Afterpay will adjust your payment schedule accordingly, if your return meets our Terms & Conditions.

If you have made a payment already, Afterpay will process amounts back to the card you purchased from. You will receive an email from Afterpay once the refund has been processed to communicate any changes to your payment schedule.